Returns & Exchanges
Due to the perishable nature of our tea blends and drink enhancers, we cannot accept returns on food items; however, your satisfaction is our priority and we are happy to resolve any issues with damaged or incorrect orders.
Inspect Your Order
Upon delivery, please check your package for any signs of damage or missing tea sachets and notify us within 48 hours.
Contact Support
Email our customer service team with your order number and a clear photo of the damaged product or incorrect item received.
Review Process
Our team will review your claim within 2 business days to determine eligibility for a replacement or a store credit refund.
Resolution
Once approved, we will ship out a fresh batch of your loaded tea or issue a credit to your account at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing